• Miami, FL
  • Mon-Sun 9:00am - 6:00pm

Read below, it’s very Important!
Understand every step of your rental with us.

(Para Espanol Haga Click Aqui)

  • DELIVERY
    Res­i­den­tial — We may arrive any­time between 1 to 4 hrs before your order’s deliv­ery time.
    Parks — We will arrive 30 mins before your order’s deliv­ery time.
  • PICKUP
    Res­i­den­tial - We may arrive exact­ly at the time you sched­uled on your order or up to 4 hrs lat­er dur­ing busy days.
    Parks — We will arrive exact­ly at the time on your order’s pick­up time.
  • HAVE PAYMENT READY
    Any bal­ance due must be paid in cash to the dri­ver. Dri­ver will pro­vide you with a receipt.
    If pay­ing with cred­it card, do it before the day of your event.
  • CONTRACT & SAFETY REGULATIONS
    Please read and sign con­tact online using the fol­low­ing link below.
  • CLEARANCE TO GET TO THE SETUP AREA #1
    Please ensure there is a 4ft wide path from the street all the way to the set-up area. Move any vehi­cles or any­thing in the way before we get there to speed up the process. Our staff has oth­er deliv­er­ies to make on time.
  • CLEARANCE TO GET TO THE SETUP AREA #2
    Our staff can­not lift inflat­a­bles over your wall, fence, lad­der or through your house. Bounce Hous­es can weigh from 300 up to 1000 lbs.
  • CLEAR THE SETUP AREA
    Please clear the set up area of ani­mal excre­ment, big rocks or sharp objects. We don’t set up on rocks, sand or any sur­face that may dam­age our inflat­a­bles. You may incur $100 clean­ing fee if our equp­ment is set­up where ani­mal excre­ment is present.
  • RESCHEDULE & REFUNDS
    You may resched­ule any­time free of charge. $25 deposits are not refund­able but may be used towards any future orders.
  • SEVERE WEATHER, WINDS AND THUNDERSTORMS
    We will take the deci­sion whether to set­up or not if we believe chil­dren and adults could be at risk.
  • INFLATABLES MUST BE STAKED OR TIED DOWN
    Inflat­a­bles and tents need to be staked down. If not pos­si­ble, we will need to tie the tent or inflat­able to some­thing very stur­dy. Let the dri­ver know where the sprin­kler lines are locat­ed to avoid dam­ag­ing one.
  • ELECTRIC POWER FOR INFLATABLES
    Cus­tomer is respon­si­ble to pro­vide elec­tric­i­ty with­in 50 ft of inflat­able set­up area. We can­not use mul­ti­ple exten­sions cords as this may cause over­heat­ing and may burn the plugs. If event is at a Mia­mi-Dade park, you must use your gen­er­a­tor or rent one from us.

Do you still have more ques­tions?

If you have any ques­tions or spe­cial requests, con­tact us by email or phone. Also, don’t foget to read our most fre­quent­ly asked ques­tions by cus­tomers.

Fre­quent­ly asked ques­tions (F.A.Q)