Read below, it’s very Important!
Understand every step of your rental with us.
Residential — We may arrive anytime between 1 to 4 hrs before your order’s delivery time.
Parks — We will arrive 30 mins before your order’s delivery time.
Residential - We may arrive exactly at the time you scheduled on your order or up to 4 hrs later during busy days.
Parks — We will arrive exactly at the time on your order’s pickup time.
- HAVE PAYMENT READY
Any balance due must be paid in cash to the driver. Driver will provide you with a receipt.
If paying with credit card, do it before the day of your event.
- CONTRACT & SAFETY REGULATIONS
Please read and sign contact online using the following link below.
- CLEARANCE TO GET TO THE SETUP AREA #1
Please ensure there is a 4ft wide path from the street all the way to the set-up area. Move any vehicles or anything in the way before we get there to speed up the process. Our staff has other deliveries to make on time.
- CLEARANCE TO GET TO THE SETUP AREA #2
Our staff cannot lift inflatables over your wall, fence, ladder or through your house. Bounce Houses can weigh from 300 up to 1000 lbs.
- CLEAR THE SETUP AREA
Please clear the set up area of animal excrement, big rocks or sharp objects. We don’t set up on rocks, sand or any surface that may damage our inflatables. You may incur $100 cleaning fee if our equpment is setup where animal excrement is present.
- RESCHEDULE & REFUNDS
You may reschedule anytime free of charge. $25 deposits are not refundable but may be used towards any future orders.
- SEVERE WEATHER, WINDS AND THUNDERSTORMS
We will take the decision whether to setup or not if we believe children and adults could be at risk.
- INFLATABLES MUST BE STAKED OR TIED DOWN
Inflatables and tents need to be staked down. If not possible, we will need to tie the tent or inflatable to something very sturdy. Let the driver know where the sprinkler lines are located to avoid damaging one.
- ELECTRIC POWER FOR INFLATABLES
Customer is responsible to provide electricity within 50 ft of inflatable setup area. We cannot use multiple extensions cords as this may cause overheating and may burn the plugs. If event is at a Miami-Dade park, you must use your generator or rent one from us.
Do you still have more questions?
If you have any questions or special requests, contact us by email or phone. Also, don’t foget to read our most frequently asked questions by customers.